FAQ

Orders are typically processed within 2 business days after payment is confirmed. Please note that processing times may be longer during peak seasons or sales events.

Orders placed on weekends or holidays will begin processing on the next business day. Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping charges are calculated and displayed at checkout based on your location and the shipping method you choose.

We partner with trusted carriers, including USPS, UPS, and FedEx, to deliver your order safely.

Each piece of our jewelry is carefully dispatched from our warehouse in the United States.

Once your order has shipped, you will receive a confirmation email that includes tracking information. You can use this to track your package on the carrier's website.

Amro Jewelers is not responsible for delays caused by shipping carriers, weather, or other events outside of our control.

If the carrier has marked your package as delivered but you cannot locate it, we recommend the following steps:

• Check with your neighbors, building office, or anyone else who may have accepted the package on your behalf.
• Contact the shipping carrier directly to inquire about the delivery.

If you still cannot locate the package, please contact us at support@amrojewelers.com for assistance. Please note that Amro Jewelers is not responsible for packages that are lost or stolen after delivery is confirmed by the carrier.

Moissanite is a gemstone that is often used in jewelry as an alternative to diamonds. While it looks similar to a diamond, it is chemically and structurally different.

Moissanite is known for its exceptional brilliance and "fire" (flashes of rainbow light). In fact, its refractive index is higher than a diamond's, which means it can have an even more dazzling sparkle.

No, moissanite is a distinct gemstone with its own unique properties. It is not a diamond imitation, but rather a beautiful and durable stone in its own right that offers a brilliant alternative.

Yes, since most moissanite is created in a lab, it is considered an ethical and environmentally friendly choice because it bypasses the social and environmental concerns often associated with traditional diamond mining.

Our jewelry is made with precious metals, such as 10k gold and .925 sterling silver. Many of our pieces also feature high-quality gemstones. Each product page includes a detailed description of the specific metals and stones used in that item.

10k gold is a real gold alloy. The "10k" stamp means the metal is 10 parts gold and 14 parts other metals, making it 41.7% pure gold. The other metals (like copper or silver) are added to increase the strength and durability of the gold, making it an excellent and affordable choice for everyday wear.

The ".925" stamp is the international standard for sterling silver. It means the metal is 92.5% pure silver and 7.5% other alloys (usually copper), which are added to make the silver more durable and resistant to scratching. This ensures your jewelry is both beautiful and long-lasting.

Yes, we use a variety of "real" gemstones in our collections. This can include:

• Natural Gemstones: Stones formed in the earth.
• Lab-Grown Gemstones: Stones that are physically, chemically, and optically identical to their natural counterparts, but are grown in a lab.

The specific type of gemstone for each piece is listed in the product description to provide complete transparency.

Yes! Our rhodium-plated sterling silver earrings are hypoallergenic and suitable for most sensitive ears.